FAQS
Frequently Asked Questions
Q. Do you have a full scent list for your product range?
Q. How Soon before my order is shipped?
A. Orders are processed within 1–3 business days. We ship via NZ Post’s overnight courier service, though delivery can take 1–3 days depending on their network. All parcels require a signature unless requested otherwise at checkout. If no one is available, a “card to call” will be left. If you prefer no signature, let us know in the checkout notes—please note the parcel will be left at your own risk.
Q. How do I know my order has been processed or shipped?
A. You’ll receive an email or text with tracking details once your order is processed. When the status shows as “picked up,” that means it’s on its way. Still unsure? Contact us via live chat or email at lejonjonshop@gmail.co.nz.
Q. Do you ship to PO boxes?
A. Yes! We ship with NZ Post, which allows delivery to PO Boxes.
Q. What does your free shipping apply to?
A. Orders over $80 (non-rural) within New Zealand qualify for free shipping. Rural shipping is a subsidized flat rate of $8—please select the correct shipping option at checkout.
Q. Do you ship internationally?
A. Yes! Shipping costs are auto-calculated at checkout. See more info here
About Our Products
Q. Do you have a full scent list?
A. Yes! You can view our full scent profile here. Note that limited edition scents are listed on their individual product pages.
Q. Where are you based and where are your products made?
A. We’re based in Christchurch, New Zealand, and all our products are made locally with ingredients sourced from New Zealand suppliers.
Q. How long do your products last?
A. Most products are designed to last 12 months, with beard wash recommended for use within 6 months. Store products in a cool, dry place away from direct sunlight for best longevity.
Q. Are your products cruelty-free?
A. Absolutely. We only test on our own beards and skin.
Q. I have a nut allergy. Can I use your products?
A. Our products contain natural cold-pressed nut oils. If you have a nut allergy, we advise against using our products.
Beard Care & Routine
Q. What products should I start with?
A. For beginners, we recommend starting with a beard oil and a boar bristle brush. Our Trio pack and ultimate beard care gift pack offer great value and results. Check out our blog posts here for more info.
Q. How often should I use each product?
A.
Beard Wash:
Every 1–3 days depending on your environment (daily if working around dust or grime).
Beard Oil:
1–3 times daily, ideally after showering or when your beard feels dry. read more about how to use beard oil here
Beard Balm/Butter:
Use as needed, often after applying oil. Great for styling and locking in moisture
Q. Which oils are best for beards?
A. We use only cold-pressed oils, not chemically distilled ones. Our top oils include Jojoba, Sweet Almond.
Q. Should I apply beard oil before bed?
A. You can, but we recommend using beard butter at night for deeper conditioning.
Q. Is beard oil or balm better?
A. They serve different purposes—oil conditions the skin and softens the beard, balm helps style and shape. For best results, use both.
Q. Do beard rollers, beard serums and growth oils really make my beard grow where my beard hair doesn't grow?
A. No, not from our experience, they are generally in our opinion a marketing tactic to sell more. We have tested multiple branded and imported beard rollers, serums and growth oils and we have found no difference to our beard growth when testing these. At Lejonjon we only sell what we use daily ourselves and do not recommend nor offer these items due to this. Here you can read more about oiur experience with Beard Derma Rollers or read our our blog post are beard growth products a scam? here
More Frequently Asked Beard Questions Answered Below
Q. How do you fix a patchy beard?
A. Just let it grow, often patches post several months with out trimming fill out with hair growth from different areas. We recommend letting your beard grow for 6 - 12months to see what fills out.
Q. When should I put beard oil on?
The best answer is before your beard feels dry and brittle, we recommend at the minimum in the morning, after washing or showering. You can apply multiple times a day if required. We find once in the morning and once in the evening more than sufficient most days.
Q. What does a beard balm do?
Q. When should I use beard balm?
Q. Is it good to use beard balm everyday?
A. We find using beard oil, balm and wash together on a daily basis keeps the beard itch-free, soft and healthy.
Q. Is beard oil or balm better?
A. They both serve different purposes and we find work best in conjunction. If we had to choose one though, it would be beard oil.
Q. What should I use to wash my beard?
Q. Is beard wash good for your beard?
Q. Why use beard wash instead of shampoo?
Q. What products are best for beards?
Q. Do beard products make a difference?
A. Yes, when using the right beard products, you will find you beard is no longer itchy, easier to maintain and the beard hair will feel softer.
Q. What is the best daily beard routine?
A. Using the right products and regular maintenance. Read our blog discussing this in more detail here
Beard Growth & Maintenance
Q. Does shaving help beard growth?
A. Nope. It’s a myth. The best thing is to let it grow and stay patient.
Q. How do I shape my beard?
A. Use trimming for length and brushing/combing for daily shape. Check out our blog post on trimming here and brushing and combing here
Q. How do you take care of a beard for beginners?
Promotions & Extras
Q. How do I claim my free signet ring?
A. Once you’ve spent $700 or more, send us a message via live chat or social media with your account details. We'll verify and confirm your eligibility.
Q. Can I use more than one discount code?
A. Sorry, only one discount code can be applied per order.
Still Got Questions?
We love hearing from our customers. If your question isn’t listed here, contact us via our Contact Us Page, and we’ll get back to you as soon as we can.